![]() I am missing something from my Diamondback bike box. You can download the most current manual here. ![]() How can I get a manual for my bike? Do you have a manual that is specific for my model?īike manuals are not model-specific. Please return items to the retail partner store where you made your purchase. Our retail partner stores all have their own return policies and practices. My purchase is from a retail store how do I return for a refund? We don't offer a true exchange option however, we suggest you place a new order for the item you want and then follow the instructions above to return your original item(s). ![]() It may take some time for your bank to process the refund. We'll process your refund just as soon as we receive your return in our warehouse. How long will it take me to get my money back for a return? We accept all major credit cards, PayPal, and installment agreements through Klarna If there is an out-of-stock item you are interested in, please click “notify me when this product is in stock,” and we will e-mail you when it is available.Ĭoming Soon means this product isn't yet available, but we'll get them soon! If there is a Coming Soon item you are interested in, please click “notify me when this product is in stock,” and we will alert you via e-mail when it comes into stock. Out of Stock means that we no longer have inventory of that item. Purchases through are not available for international shipping. Some fees may apply for accessory installation. If you have any questions related to Beeline Connect or scheduling, please call Beeline Support at (855) 582-4537. If you select mobile delivery, we will email you a link that allows you to schedule the delivery date for your bicycle. If mobile delivery powered by Beeline is available for your zip code and purchase type, it will appear as an option at check-out. After your order is complete you will receive a scheduling email that will allow you to choose the time you'd like your bike ready to ride. Select the “Local Bike Shop Pick-Up” option as your shipping method then checkout as normal. We work with the hundreds of leading bicycle retailers across the country to ensure your bicycle will be professionally built. How does Pickup at Your Local Bike Shop work? Assemble yourself! Signature for delivery is required. Arrival is usually 2-6 business days from purchase, based upon delivery method selected. Not all options are available for all zip codes and purchase types.īikes ship from our warehouse within one business day on purchases before 3 pm EST. We offer three options for delivery standard home delivery, in-store pickup at a local participating bike shop, and mobile bicycle delivery powered by Beeline Connect. What are my delivery options when buying a bike and accessories? ![]() Our bike frames are tested to carry up to 300 lbs of rider weight which includes your body weight plus any additional weight like a pack. What is the maximum rider weight for your bikes? From your mobile or tablet, click the three bars on the upper left of your screen, then select Log In / Create Account to create an account. You can also create an account when you place an order. How do I find information on bike and accessory assembly or bike tuning?Ĭlick links to find videos on assembly and tuning.Ĭreating a account is easy: just click on Log In to register anytime. If you still have questions after seeing those suggestions, feel free to click “Contact Us” at the bottom of the page or call us at 80. You can also click on the Size Guide tab on each product page to get size information specific to the model. For general information on finding the right size bike, look here.
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